Ms. Shama Mall, Deputy Director at Community World Service Asia, and Rizwan Iqbal, Program Coordinator, Quality and Accountability,  have been using the Academy’s free learning platform Kaya for the past five months. We asked them to share their experience.


Tell us more about your organisation

Community World Service Asia, a regional focal point for Sphere in Asia and an active member of the Core Humanitarian Standard (CHS) Alliance, is committed to promote Quality & Accountability internally as well as externally with other organisations through capacity building training, technical assistance and advocacy. We keep abreast to develop and utilise existing training materials.


How did you hear about Kaya?

We came to know Kaya through the Sphere & CHS monthly newsletters in September 2016: it was mentioned that the Humanitarian Leadership Academy had launched a CHS e-learning course. We’ve been using Kaya for 5 months now. We encourage our staff as well as training participants to take the e-learning courses as a pre-requisite to join the trainings.


Do you find the courses useful?

Colleagues and training participants have recently taken the e-learning course on the Core Humanitarian Standard (CHS). We found it very useful and informative as it provides a comprehensive approach on the use of the CHS in different humanitarian contexts. The examples and case studies mentioned in the course are based on real life scenarios thus providing us with an ample knowledge on the application of the CHS. The quizzes included in the course were very appealing and kept capturing our interest.


What are the benefits of using Kaya for your organisation?

It’s an interesting and a different method to enhance the capacity on a particular subject. We used Kaya for the e-learning course on the CHS. The course has developed detailed understanding of our staff members and training participants on the use of the CHS in humanitarian contexts and increased their knowledge of its application. It gave staff members the freedom to learn at their own convenience, and at a pace that was right for them.

The course also helped us to ensure that the correct message was communicated in a consistent way, meaning that all learners received the same information and training. The indicator that shows that our staff has taken the course is an e-certificate: It’s an encouragement and it also allows us to monitor who has taken the e-learning course, to meet our commitment towards the CHS.

The fact that the e-learning courses offered by Kaya are free of charge is a plus, as it is often a big constraint to learning provided by others.

How could we improve your experience?

It would be great to make the CHS course available in other widely used languages such as Urdu, Dari and Persian; and also include case studies from the Asia Pacific region (e.g. Pakistan, Afghanistan, Nepal) as most of the cases are related to African countries. It would help participants to relate to the cases and examples provided in the course.


Would you recommend Kaya to colleagues and other organisations?

Yes! We have recommended Kaya to our Training of Trainers (ToT) and 3 Day CHS Training participants to do this e-learning course in advance so that they have background knowledge on the CHS commitments and its application. In the future we also aim to make it a pre-requisite, especially for the Training of Trainers Courses.

Authors: Ms. Shama Mall (Deputy Director) and Rizwan Iqbal (Program Coordinator, Quality and Accountability), Community World Service Asia, Pakistan.
Region: Asia
AsiaCHSCore Humanitarian StandardelearningFeaturedHumanitarianKayaLearnPakistan
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