When disaster strikes, people need food, shelter, water and safety. They also need to be able to communicate with each other and with those trying to help them.

Built specifically for humanitarian staff working with disaster-affected communities, this free online course developed in partnership with the CDAC Network will help you build your communication skills and strengthen your understanding of how to use them to engage effectively with crisis-affected communities.

You will learn how to engage affected communities to help provide the information they need and establish communication mechanisms for dialogue with disaster responders. You’ll be faced with a number of fictitious crises, both natural and man-made, and you will need to respond appropriately.

At the end of the course, you will know:

  • how communication can be used to support disaster-affected people and programme objectives;
  • how to assess the information needs of the community and decide through which channel(s) of communication to reach them;
  • how to create and adapt information and messages to maximise impact;
  • how to develop a communications strategy;
  • how to manage and respond to feedback from the community.

This introductory course targets humanitarian staff who engage with disaster affected communities regularly, though it can also be explored by others who are interested in improving their knowledge and skills in this area.

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