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Operations Lead

About the role

The Operations Lead sits within the operations team within the HLA, which is responsible for ensuring operational excellence and high performance.  The Operations Lead will support the Head of Operations, and work with the Operations Officer to refresh and redesign HLA’s Operating Model to align with the new HLA strategy. Due to the broad brief of the Operations team, this role will take on accountability for the charitable activities, as well as supporting the Head of Operations across the entirety of the operations brief.

The purpose of this role is to enable high levels of operational efficiency with regards to contract and award management, excellent financial management, effective decision making and responsiveness to stakeholder needs. You will work across all areas of the HLA covering commercial and charitable activities balancing the needs of different funding streams as well as the growing revenue from commercial activities

In this role, you will: 

Oversight and accountability for the HLA’s Operations business as usual including:

 Line Management of Operations Officers

About you

The ideal candidate will be able to demonstrate leadership in supporting operations’ strategic planning to update our current operating model.  Accordingly, you must be able to manage a high number of competing priorities for high priority, time critical operations activities, whilst keeping perspective of how we may achieve higher efficiency and effectiveness across our financial and operational processes and systems.  Thus, the candidate must be able to apply at a strategic level ongoing lessons learnt from this role, for the greater purpose of improving HLA operational excellence.

It is important that you have:

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