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Privacy Policy

The Humanitarian Leadership Academy is committed to protecting your personal data, whether you are a supporter, volunteer, learner, or service user.

The Humanitarian Leadership Academy is part of the Save the Children Fund – a charity registered in England and Wales (213890) and Scotland (SC039570), and a registered company limited by guarantee in England and Wales (178159). Registered office 1 St John’s Lane, London, EC1M 4AR

Email: info@humanitarian.academy

Our Privacy Policy takes into account several legal instruments, insofar as they are relevant to the Academy’s activities, including:

  • the Data Protection Act 1998
  • the Privacy and Electronic Communications (EC Directive) Regulations 2003
  • General Data Protection Regulation (EU) 2016/679

All personal information submitted by users outside of the UK to the Academy  will be processed in accordance with this Privacy Policy (and any local laws that may apply to certain associated websites or areas of our website).


By using our website and/or registering as a user you agree that, unless you have set your computer’s browser to reject them, we can place the types of cookies set out below on your device.


Emails aren’t always secure, and they may be intercepted or changed after they have been sent. The Academy does not accept liability for any damage or loss caused or suffered in connection with any such communications. The contents of emails reflect their author’s views and not necessarily those of the Academy.

Please do not send the Academy any confidential information, financial or other sensitive personal data through email.

The information in emails is confidential, so if you’ve received one by mistake, please delete it without copying, using, or telling anyone about its contents.


The Academy takes a proactive approach to user privacy and ensures that adequate steps are taken to protect the privacy of its users.

Information collected is used to:

  • Determine your access rights around Kaya or HPass
  • Improve the user experience and provide you with content tailored to your needs and interests
  • Monitor how the site is used in order that we can continually improve it.

The information you provide may also help learning providers or practitioners and other learners interact with you on the site.


We may collect information about you whenever you interact with us. For example, when you contact the Academy regarding our activities, register as a user on Kaya or HPass, send or receive information or make a donation to us, you specifically and knowingly provide us with your personal information.

In addition, we collect aggregated or anonymous information about the services you use and how you use them, like when you watch a video on YouTube, visit our website or view and interact with our ads and content.

We may also receive information about you from third parties – for example, where we use information from publicly available sources as discussed below.


When you register with us, we may collect personal and employment information such as name, age (as a range), email address, country location, and the organisation you work for, and other similar information. We do not use cookies to collect this type of information.

When you contact us through other means or use our website, we may collect some or all of this information, depending on how you contact us or use the site. We monitor how people use our website so we can improve it. However, you can use our website anonymously without giving us any information. We collect this information anonymously.

If you visit our website as a guest, we may record information about

  • the areas of the website you visit
  • the amount of time you spend on the site
  • whether you are new to the site, or have visited it before
  • how you came to our website – for example, through an email link or a search engine
  • the type of device and browser you use.

We do this by using cookies, which you can learn more about in this document

If you visit our website as a logged-in, registered user we may record information about all of the above, as well as the courses you express interest in, start and/or complete, the scores you achieve in assessments, certificates and badges you earn, your responses to evaluation and feedback surveys, and other information relating to your participation in learning.

As well as the information you provide when registering, you will have the opportunity to provide additional data such as interests, profile picture, or additional contact details through your profile. Contributions made through the site, for example through chat sessions or discussion forums, may be stored on the site (and visible by other users).

All online financial transactions will be encrypted using SSL (Secure Sockets Layer).

We may also collect information regarding the preferences you indicate in interacting with our site and services, and information that we may collect from publicly available sources to better understand your interests and preferences.


If you give your consent, we may pass your information to our service providers, partners, professional advisers, associated organisations and other relevant organisations which may share the aims and objectives of the Academy. This may include providing information to social media and similar companies so that they can arrange for our advertising to be chosen for display to you on the Internet based on your relationship with us. We enter into contracts with all of these service providers that require them to comply strictly with our instructions and data protection laws and to ensure that they have appropriate controls in place and do not use the information we give them except to promote out charitable purposes unless they are required by law to do so.

We will never sell your details and, except as indicated below, will only share your details with third parties (who are not service providers working at our direction) if you ask us to.

If you register for the Kaya or HPass platforms, your chosen display name will be visible to all other users of that platform through the messaging system and any in-course discussions. Only those who are taking the same courses as you will be able to see any additional personal details.

If you access a course through Kaya that was created by a third party provider, we will share data with that provider in anonymised, aggregated form (e.g. the total number of people who started and/or completed the course over a given time). This anonymised, aggregated data may include aggregate information about the gender, age or location of the people who start and/or complete the course.

If you join an Instructor-Led Training (e.g face-to-face or webinar) given by a third party organisation, you are consenting to their accessing basic personal information so that they can contact you (e.g. name and email), as well as any additional data you provide when you join that course.

If, as part of a course given by a third party provider, you are asked to provide personal information about yourself, you agree that this information can be shared with that third party provider.

We may disclose your personal information if we are requested or required to do so by a regulator or law enforcement or in order to enforce or apply our rights (including in relation to our website or other applicable terms and conditions) or to protect the Academy, for example in cases of suspected fraud or defamation, or in order to comply with any other applicable legal obligation.


We will hold your personal information on our systems for as long as is necessary for the relevant activity or as long as is set out in any relevant agreement you enter into with the Academy (including, but not limited to, any Terms and Conditions of Use for a website).


We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up to date, and that we only keep it as long as is reasonable and necessary.

Although we use appropriate security measures once we have received your personal information, the transmission of information over the internet is never completely secure. We do our best to protect personal information, but we cannot guarantee the security of information transmitted to our website, so any transmission is at the user’s own risk.

However, any payment card details (such as credit or debit cards) we receive on our website are passed securely to our payment processing provider according to the Payment Card Industry Security Standards.

For financial and technical reasons, we may, on occasion, need to use the services of a service provider outside the European Economic Area (EEA) – this may include a country which does not have the same level of data protection as in the United Kingdom.  However, unless they are located in a country which has been assessed by the European Commission as ensuring an adequate level of protection for personal data, we will only use a service provider outside the EEA on the basis of an agreement with the service provider, designed to protect your data, in the appropriate form approved for this purpose by the European Commission – please contact our data protection officer (see Contact Us above) if you would like to see a copy of any of these agreements. We will take all steps reasonably necessary to ensure that your data is processed securely and in accordance with this privacy policy.


Our privacy & cookie policy takes into account several laws, including:

  • the Data Protection Act 1998
  • the Privacy and Electronic Communications (EC Directive) Regulations 2003
  • General Data Protection Regulation (EU) 2016/679

Generally, our processing of your personal information as described in this policy is allowed by these laws because we have a legitimate need to carry out the processing for the purposes described above (How do we use your information?) Some processing may also be necessary so that we can perform a contract with you or because it is required by law. We only use your information to send you marketing communications by email or text (or, in some circumstances, by post or telephone) with your consent, and you can always opt out of receipt of marketing communications (see How can you change your marketing preferences?).


This privacy policy does not apply to personal information that we collect from you if you apply for a job or volunteering opportunity with the Academy or become an employee or volunteer. Please refer to the Data Protection, Privacy and Recruitment Statement on Save the Children’s recruitment portal for further information.


If you use your credit card to donate to us, buy something or make a booking online, we pass your credit card details securely to our payment processing partner as part of the payment process. We do this in accordance with the Payment Card Industry Security Standard, and don’t store the details on our website.


Cookies are small files, typically of letters and numbers, downloaded on to a device when you access certain websites or emails, including the Academy’s website. Cookies allow a website to recognise your device and provide the user with a more tailored experience within the website.

For more information see:



Yes. We use cookies to improve the users’ experience whilst visiting the Academy’s website.


We use strictly necessary, performance, functionality and targeting cookies on our website. We have assessed our cookies based on the International Chamber of Commerce Cookie Guide (http://www.iccwbo.uk/pages/privacy).


We use Google Analytics, as well as other appropriate systems, to understand how people use our website so we can make it more effective. Google Analytics collects anonymous information about what people do on our website, where they’ve come from, and whether they’ve completed any tasks on the site, for example, signing up to volunteer or donating. Google Analytics tracks this information using cookies and JavaScript code.


Although not through cookies, we do measure the success of the emails we send – so we know what subject lines and stories people liked the most. We receive this information anonymously; we don’t share this information.


If you purchase any products or services through an Academy website, we’ll use cookies to remember the items you’ve selected until you check out and buy them. We also use cookies to remember the information you type into our forms, until you finish and submit the form.


This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.


You may notice some cookies that are not related to the Academy whilst visiting www.humanitarianleadershipacademy.org orwww.kayaconnect.org. Some of our pages contain embedded content such as Youtube video, Twitter feed, Facebook likes or Google plus share, and you may receive cookies delivered from these websites. The Academy does not govern the publication of 3rd party cookies. To understand more about their cookies and privacy statements, please visit the relevant sites.

Some of our cookies will remind you about our work and how you can help after you have left the website. These are the targeting/advertising cookies we use. It is a useful tool for us to keep public awareness of our campaigns and how they can be supported.

If you do not want cookies to be stored on your PC it is possible to disable this function, though this may limit your experience of using the site.


If you are using Microsoft Internet Explorer and you wish to block the Academy’s website cookies, you can perform the following:

  1. On your browser tools menu, select ‘Internet Options’
  2. Click on the ‘Privacy’ tab and then on the ‘Sites’ button
  3. Type the following into the ‘Address of website’ field: “www.humanitarianleadershipacademy.org”
  4. Click on the ‘Block’ button
  5. Click on the OK button
  6. Repeat the process, typing “www.kayaconnect.org” into the box in step 3.

Other browsers:

Firefox cookie management: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Chrome cookie management: https://support.google.com/chrome/answer/95647?hl=en-GB

Safari cookie management: https://support.apple.com/kb/PH19214?locale=en_GB

Other browsers have similar cookie management abilities in their preferences settings, please refer to your browser’s ‘Help’ facility.

Find more detailed information on disabling cookies from aboutcookies.org.


If you believe that we hold inaccurate information about you, please let us know and we will correct or delete it. As well as informing us that you do not wish us to use your information for marketing purposes, you can also object to or seek to restrict other aspects of our processing of your information, and in some circumstances you may have a “data portability” right to require us to transfer your information to you or a new service provider. If you wish to exercise any of these rights, please email info@humanitarian.academy, or telephone 020 7012 6400 (or 00 44 20 7012 6400 if you are calling from outside the UK). Or write to us at:

Humanitarian Leadership Academy

1 St John’s Lane



We will supply, correct or delete any personal information about you held by the Academy, upon request.


To the extent applicable under law, you may request a copy of the personal information relating to you which is held by the Academy (for which we may charge a small fee) by contacting the Company Secretary of the Academy by writing to:

The Company Secretary

Humanitarian Leadership Academy

1 St John’s Lane



or email on info@humanitarian.academy.

We will use reasonable efforts to supply, correct or delete any personal information about you held by the Academy, upon request.


The Office of the Information Commissioner oversees the protection of personal data in the UK. If you have a complaint about our processing of your personal information, you can raise it with the Commissioner – see www.ico.org.uk.


When you register with us, you are stating that you are over 18 years of age or are a minor acting with parental consent. You agree that any information you provide to us about yourself upon registration or at any time is true. See the Terms and Conditions of Use for more information.


We cannot be held responsible for the privacy of data collected by websites not owned or managed by the Academy, including those linked through our website.


We reserve the right to amend this privacy statement. You are advised to visit this website section periodically in order to keep up to date with the changes in our privacy policy.

Last modified: 03 June 2019

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