Bdour is from Jordan, she has been a humanitarian worker for more than 8 years. She currently works with Save the Children International, as a Regional Education in Emergencies Professional Development Program Manager.


Hello Bdour! How did you hear about the e-learning platform Kaya, and which courses did you take?

I heard about Kaya around 3 years ago from colleagues, and I have been using it ever since! I took many courses mostly about Capacity Building, Online Training, Transformation of Training, Coaching and mentoring, Project Management (PMD Pro), and Education in Emergencies Fundamentals course.

I enjoy the activities a lot, especially how everything is presented in a very easy manner, I don’t like to read a lot in English, but I enjoy getting the core idea through the activities and different learning styles which are present on Kaya. I would suggest maybe adding more Arabic courses, as many of my friends and colleagues are not very good in English, and can benefit from trainings in Arabic.

Did the courses have an impact on your career?

Yes it did, and I will give you one example! I finished the course Coaching and Mentoring in the MENA region, which is very beneficial as my role requires me to coach and mentor my colleagues and students. I was looking for an easy model for coaching and I found it in the course in addition to the toolkit which is very beneficial and can be used by anyone.

Everyone has a different understanding of the word “humanitarian”. What does being a humanitarian mean to you?

It is someone who believes in the value of humans no matter their age, gender, ethnicity, or disabilities and is responsible for helping others in any possible way.

Has the COVID-19 pandemic affected the way you work and/or learn?

Yes, my work became 100% remote, which caused me to think of creative ways to be able to deliver the trainings and support I provide. It pushed me to look for resources and trainings that improved my online virtual capacity building skills, and I found many course on Kaya for that. Kaya also has a COVID-19 learning pathway, with all the technical content related to COVID-19, it is very useful for me when I am developing my content to find what I really need there.

What would you say are the greatest challenges surrounding humanitarian learning today, and what can organisations like the Academy do to support the sector to overcome these challenges?

I would say customisation and contextualisation, the need for customised learning pathways. Most learning opportunities are “one size fits all”, and it can sometimes be hard to find a good contextualised learning opportunity. As the Humanitarian Leadership Academy is the most qualified expert in the region it can support other initiatives and other organisations to focus more on these issues, through collaboration and sharing experiences.

Any final comment or suggestion?

Thank you so much for giving people this opportunity to learn, your courses are free, practical, user friendly and exciting! I can learn when I am waiting in the dentist waiting room, or when I am laying in my bed or when I am in a bus… It is accessible anywhere anytime!

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